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The class action system needs a lot of work. Unfair, Inefficient, and Unpredictable: Class Action Flaws and the Road to Reform closely examines the many dysfunctions in the class action system and offers solutions to correct them. ILR’s research walks the reader through evidence and examples showing that class actions fail to serve their intended purpose; that they benefit attorneys more than consumers; that they are open to abuse; and that they are fundamentally inefficient at delivering compensation to wronged consumers. The paper concludes by offering a set of legislative solutions to address these problems, curb abuse, and align the class action system more closely with the consumer benefits it is meant to achieve.