As the Telephone Consumer Protection Act (TCPA) reaches its 25th anniversary, “some are worried the law is outdated and being used to generate costly litigation against U.S. small businesses,” reports Palmetto Business Daily.
“Many businesses don’t even know the TCPA exists until they are handed their first lawsuit,” said Becca Wahlquist, partner at Snell & Wilmer. “Even businesses calling to confirm appointments or collect a payment are falling victim.”
The TCPA, said Wahlquist, has become a “destructive force that threatens companies with annihilation for technical violations that cause no actual injury or harm to any consumer.”
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