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January 30, 2019

“Click, Then Sue”: How a Robocall App Acted as a Lawyer Referral Service

Legal Newsline reports in Forbes that a robocall complaint app was actually operating as an unapproved lawyer referral service in Florida.

The story details a user’s experience with an app called Block-It, which was designed to block unwanted calls, but actually texted the user information about Telephone Consumer Protection Act lawyers in Florida. The man received an erroneous call from Ally Financial that was actually intended for the previous owner of the phone number and submitted a complaint on the app. He later received a text with the lawyer’s information, who he then hired to sue the company. In a deposition, he said he did not expect any correspondence from the app to come from lawyers.

According to the article, lawyer referral services are required to get approval from the Florida Bar. A representative from the company that owned the app admitted that it failed to get approval.

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